ESSARSYSTEMS PVT LTD is committed to safeguarding the privacy of all our customers, this Privacy Policy outlines how we use the personal information we collect from you, how we process it, your rights in relation to your personal information, and how to contact us or a supervising authority should you need to.
About usWe are ESSARSYSTEMS PVT LTD. Registered in England and Wales with company Number 13062812. Our registered address is 128 City Road, London, United Kingdom, EC1V 2NX.
How to contact us
Email: info@essarsystems.com.
Call us on +44 2035 765 109 .
We are available by phone: 9am to 5pm from Monday to Friday
You can also write to us at our registered address:
Customer Services, 128 City Road, London, United Kingdom, EC1V 2NX
We operate our data protection and privacy policies and processes according to the UK’s Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). We may act as a Data Controller or a Data Processor depending on the nature of services that we are providing to you. Our primary lawful basis for processing your information as is our mutual intent to create and fulfil a contract relating to the provision of training courses and supporting services. Where you have made an enquiry with us without creating a contract, we will apply a legitimate interest basis to continue to provide you with information relevant to your enquiry. There is a reasonable period following your enquiry during which there is relevant contact and marketing activity. Where we process your information solely for direct marketing outside of the reasonable period, we will ask for your consent. There may be circumstances where we have a legal obligation to collect and process your information e.g., detecting, preventing, or investigating crime or fraud including working with law enforcement agencies or other governmental departments or services.
Our privacy frameworkAs part of our commitment to ensure your personal information is protected and processed lawfully, we adopt the following privacy principles:
We may collect and store the following types of personal data:
Some of our courses carry a duty of care requiring us to ask about health conditions that might be affected. Health information may also be required to process reasonable learning adjustments, and requests to pause or cancel the course where you have cited a medical condition in your request. There is no obligation for you to provide health information to us, but it may affect the service we can make available and any subsequent recourse. We may also request, but you are not obligated to provide, ethnicity and gender information allowing us to maintain our equal opportunities policy. In line with The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 we may require you to disclose offences related to sexual or violent offences when the training or placement supplied by us will bring you into contact with persons under the age of 18 or vulnerable adults.
How we use personal informationWe will use personal information to:
We will not keep personal information for longer than is necessary. However, the length of time information is retained will depend on the type of information and the contractual relationship we have in place with you. As standard we will retain information:
Personal information will be shared with third parties where necessary to:
We may disclose information about our customers to any of our employees, officers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose information in the following circumstances:
Our website, our product and service, industry and marketing communications may contain links to third parties. We are not responsible for the privacy policies or processes of said third parties.
Information transferWe store your information in the UK and the EU. We do not directly transfer information outside of the EEA unless it is relevant to our product or service and has been confirmed with yourself.
Call recordingIf you speak to us via the telephone, the call may be recorded. When a telephone call is recorded, we collect:
If you choose to send us a testimonial review or take part in our feedback surveys, we may display your comments about our service publicly on our website and/or social media platforms, including your first name, age, town or county, and course type. We will not publicly display information sufficient to identify you personally unless you have specifically given us permission to do so.
CookiesOur websites use a feature of your browser to set a “cookie” on your device. Cookies are small packets of information that a website stores on your computer, they can allow for a better user experience and to make navigation easier; for example, to deliver content specific to your interests. Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place these on your computer. These cookies are shown below.
COOKIE NAME | PURPOSE | FURTHER INFORMATION |
---|---|---|
PHPSESSID | Necessary | This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed |
laravel_session, landing_page | Necessary | Laravel uses Laravel_session to identify a session instance for a user. |
XSRF-Token | Necessary | This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks. |
formillaAutoMessageList, formillaIsChatWindowOpen, formillaLastAutoMessageIdDisplayed & testFormillacookie | Necessary | For site web chat functionality. |
Cookies set by parties other than us are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website, such as advertising, interactive content, and analytics. The third parties that set these cookies can recognise your device when it visits our website and certain other websites.
We use the following cookies that are useful but not strictly necessary and include third-party cookies:
COOKIE NAME | PURPOSE | FURTHER INFORMATION |
---|---|---|
_ga | Analytics | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
_gat, _gat_UA-122316709-1 | Performance | Used by Google Analytics to throttle request rate. |
_gid | Analytics | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website. The data collected includes the number visitors, the source where they have come from, and the pages visited in an anonymous form. |
_uetsid | Analytics | These cookies are used to collect analytical information about how visitors use the website. This information is used improve sites. |
_ym_uid, _ym_d, yandexuid, yuidss, yabs-sid, ymex, _ym_isad, _ym_visorc_50369665 | Analytics | These cookies are by Yandex. Metrica. These cookies are used to set a unique ID to the visitor and to collect information about how visitors use the website to allow site improvements. |
MUID | Marketing | Used by Microsoft as a unique identifier. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking. |
_fbp, fr | Marketing | This cookie is set by Facebook to deliver advertisement when users are on Facebook, or a digital platform powered by Facebook advertising after visiting this website. |
CMID, CMPS, CMPRO, CMST, CMRUM3 | Marketing | This cookie is set by CasaleMedia and is used for targeted advertisement purposes. |
__adroll_fpc, loc, __adroll, __adroll_shared | Marketing | This cookie is set by Addthis for the purpose of serving targeted advertisements. |
PUBMDCID | Marketing | This cookie is set by pubmatic.com. The cookie stores an ID that is used to display averts. |
PugT | Functional | This cookie is set by pubmatic.com. The purpose of the cookie is to check when the cookies were last updated on the browser to limit the number of calls to the server-side cookie store. |
tuuid_lu | Marketing | This cookie is set by bidswitch.net. The cookies store a unique ID for the purpose of the determining what adverts users have seen & if they have visited any of the advertisers' websites. |
IDSYNC | Marketing | This cookie is used for advertising purposes. |
B | Marketing | This Cookie is used by Yahoo to provide adverts, contents, or analytics. |
ads/ga-audiences | Marketing | Used by Google AdWords to re-engage visitors. |
IDE | Marketing | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an advert and to present targeted ads to the user. |
__hstc, hubspotuk, __hssrc, __hssc, __cf_bm | Analytics, functional, marketing | This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts |
_hjAbsoluteSessionInProgress, _hjFirstSeen | Analytics | The cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information. |
_pinterest_ct_ua | Marketing | Used for Pintrest marketing |
YSC, VISITOR_INFO1_LIVE | Marketing | This cookie is set by YouTube to track views of embedded videos |
Most web browser allow you to control cookies. You may modify your browser preferences to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies, certain functions and conveniences of our website may not work properly.
For more information about cookies and how to control them within your browser please see: https://allaboutcookies.org/ We use Google Analytics to analyse the use of our websites. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html
Security of personal informationWe always take reasonable technical and organisational precautions to prevent the loss, misuse or malicious alteration of any personal information held on our systems. We will store all personal information provided to us on our secure (multi-factor and firewall protected) servers. Where we use third parties to provide information storage and processing services, they are subject to data security checks which include confirmation the provider is a relevant International Organization for Standardization (ISO) Certificate holder and registered with the ICO. As part of our due diligence process, we always review our third party’s privacy and data security policies to ensure they meet or exceed our own.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information transmitted to us in this manner. Your rights
The right of accessAt any time, you can ask us what information we hold about you. You can request a copy, in part or in full, of the information we hold. There are limits to what we can provide in relation to some special category data, including manual records, and health.
The right to rectificationYou can ask us to have inaccurate personal information rectified or completed if it is incomplete. Please let us know if the personal information which we hold about you needs to be corrected or updated. The right to erasure (right to be forgotten)
You have the right to have your personal information erased, also known as ‘the right to be forgotten’. You can request this at any time when one or more of the following applies:
In specific circumstances you can request we limit or restrict the processing of your information. This may apply if you require us to retain your information as part of a legal claim, if you contest the accuracy of the information we hold, or if you think your information is being processed unlawfully.
The right to data portabilityIf we are processing your personal information under your consent or in order to fulfil a contract, and it is being processed by an automated means, you can ask us to give you a copy of the information in structured and portable format. You can also request that we transmit your information to another data controller.
The right to objectIf we are processing your personal information under your consent or a legitimate interest, you may withdraw that consent for said processing at any time. There may be instances where this is not practical or reasonable, for instance where we have an ongoing contractual relationship or there is an overriding legitimate interest. However, if for any reason we cannot facilitate a consent withdrawal, we will provide you with an explanation including the lawful basis under which we would continue to process your information.
You can remove consent for direct marketing at any time and without exception.
Rights in relation to automated decision making and profilingWe do not use solely automated decision making or profiling, in making decisions which could affect you or the service we provide you.
Submit a requestTo submit a request regarding your personal information please use the contact information provided above – “How to contact us”. Information requests are normally free of charge. In fulfilling a request, we may request identification documents (ID).
We will aim to complete any request relating to your information rights within:
Complaints If you are unhappy about our use of your personal information, please contact us directly in the first instance. You also have the right to raise a complaint about the use of your personal information with the Information Commissioner’s Office (ICO). Further details can be found at: https://ico.org.uk/make-a-complaint/ Policy amendments We may update this policy from time to time. The latest version of this notice will be posted on our website. You should check this page occasionally to ensure you are happy with any changes. If there is a fundamental change in the way we process your information, or to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide further information and, if necessary, to ask for your consent. Policy dated: 05th January 2024
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